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Returns & warranty
30 days to return unused parts. Warranty periods are shown on every product page.
Returning a part
You can return any unused part within 30 days of delivery for a refund or exchange. It needs to be in its original, undamaged packaging with any seals intact.
- Email sales@theroadsailors.com or call us with your order number and the part you are returning.
- We send a returns number and a prepaid label if the return is our mistake (wrong part sent, or listed with the wrong fitment).
- Pack the part securely and write the returns number on the outside of the box.
Refunds go back to the original payment method within five working days of the part arriving at our warehouse. Trade account returns are credited to your next statement.
What we cannot take back
- Parts that have been fitted, or show signs of fitting (marks on threads, grease on friction surfaces).
- Electrical parts where the sealed bag has been opened, unless the part is faulty.
- Fluids and aerosols once opened.
- Special-order parts, which we flag at checkout.
Warranty claims
Every part carries the warranty shown on its product page, starting from the date of your invoice. If a part fails early, contact us before removing it if you can. We may ask for photos, the original invoice and details of the vehicle.
Warranty covers the part itself. Labour and consequential costs are covered only where stated — for example, our timing belt kits when fitted by a VAT-registered garage.
None of this affects your statutory rights as a consumer.