Frequently asked questions

Ordering

Do I need a trade account to order?

No. Anyone can order on the website, and volume pricing applies automatically. A trade account adds account pricing and credit terms.

How do I pay?

By bank transfer, or on account for approved trade customers. For card payments, call the parts desk and we will take payment over the phone.

Can I collect my order?

Yes. Choose “Collect from trade counter” at checkout. Orders are usually ready within an hour during opening times; we email you when they are.

Prices and VAT

Are your prices ex VAT?

Prices are shown ex VAT by default, with the inc VAT figure one click away using the switch in the header. VAT is charged at 20% and shown on your invoice.

How does volume pricing work?

Many lines have quantity tiers, shown in a table on the product page. When the quantity in your basket reaches a tier, the lower unit price applies automatically.

Fitment

How do I know a part fits?

Use the vehicle finder to see parts listed for your make and model, then check the fitment notes on the product page. Some parts vary within a model (brake disc sizes, for example), so compare with the part you are removing or call us with your reg or VIN.

I ordered the wrong part. Can I swap it?

Yes, if it is unused and in its original packaging. See returns.

Delivery

What time is the cut-off?

4pm, Monday to Friday, for next-working-day delivery to UK mainland addresses. The countdown at the top of every page shows how long is left.

Do you deliver outside the UK?

Not at the moment. We deliver to the UK mainland, the Highlands and islands, and Northern Ireland.